Customer service
Feel free to contact OneMed by calling or writing to us.
We are ready by phone and chat during the following opening hours:
Monday - Thursday 08:00 - 16:00
Friday 08:00 - 15:00
Weekends and public holidays, as well as Constitution Day (June 5), Christmas Eve (December 24) and New Year's Day (December 31) are closed.
We respond to emails within 24 hours on week days.
Customer service phone: +45 86 109 109
Email: info.dk@onemed.com
You as a customer have a dedicated customer service here at OneMed. Our goal is to always create added value. Our most important mission consist of three values:
- Customer focus
- Responsibility
- Continous improvements
We believe that a good mix of people with different experiences and backgrounds creates a versatile and dynamic workplace, which leads to greater satisfaction and better results.
FAQ
Why can't I see my order under order history?
- Right after an order is placed on a MinBevilling, there is a delay of approx. 10 minutes before it is visible on order history. Please note that if your order is to be cut, it may take longer before it is visible, as the order must be processed differently.
How do I download MinBevilling as an APP?
- MinBevilling is particularly optimized for mobile phones, so it can be smart to save it as an APP, so it's easy to find the next time you have to make an order.
- If you have an iPhone, you can follow the guide here:
- When you are on the front page, press the share button ( )
- Select "Add to Home Screen"
- If you have an Android, you can do the following:
- When you are on the front page, press the menu (the 3 dots)
- Select "Add to Home Screen"
- If you have an iPhone, you can follow the guide here: